How to install Illustrator CC on the MacBook Air

[fernandal84133235]

I have a problem downloading Illustrator on my MacBook AIR although I already payed for it

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[John T Smith]

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?

What is the exact error message that you see?

[fernandal84133235]

My mac has the macOS 10.12.6 (16G29)

and the problem is opening the link for downloading it says macOS doesn't recognize Internet links starting with aam, so it's impossible for me to deal with this.

[Govardhan.V · Accepted solution]

If you are trying to download Creative Cloud app, you may download from below link :

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Reference:

https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

[fernandal84133235]

Thank you

[fernandal84133235]

Thanks

[alexa20851030]

I also face this problem, I paid for illustrator near about 1 week ago and still, it did not work. I search in<Removed by Moderator> but can not get any solution. if you have any solution please share here. so that I can solve my problem.

[Jeffrey_A_Wright]

  Alexa20851030, sorry you are facing errors installing Illustrator CC.  What specific error are you facing?