Participant

Answered

How to install old versions

Forum|Forum|1 year ago
May 24, 2024
3 replies
1743 views

I need to install Media Encoder 22.0 but it is not available in the "Other Versions" drop down list when updating it.

How do I find this specific old version?

Thanks

App installs and updates

This topic has been closed for replies.

Correct answer Michael30399298x1d8

I had to click the "?" in the Creative Cloud app and click "Contact Us".

That opened the Virtual Assistant, say you want to speak to a real person and then follow the prompts and wait for someone to message.

Tell the agent you want a specific version of your app and they will send you a direct link. Done!

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

M

Michael30399298x1d8Author

Participant

I don't understand what you mean, that is the same link as where we are posting now?

kglad

Community Expert

your post was in the cc desktop forum. i moved it (and links) to the download & install forum.

and more than a few weeks ago adobe changed policy and stopped providing links to older (than the current and one previous) versions, and they disabled previous links that used to work for pre-2019 versions.

anyway, i wasn't questioning the need to older version links. i'm very aware of several valid reasons for those.

kglad

Community Expert

that's pretty interesting because this is posted after adobe stopped supporting the download of previous versions.

maybe there's been a change. we can only hope...

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Michael30399298x1d8Author

Participant

My company uses After Effects 22 and have no reason to upgrade. A lot of our purchased plug-ins only work in 22. So to stop supporting downloads makes no sense to me.

Also what happened was I had to install 24 for another project and that uninstalled my 22 without asking me.

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Michael30399298x1d8AuthorCorrect answer

Participant

I had to click the "?" in the Creative Cloud app and click "Contact Us".

That opened the Virtual Assistant, say you want to speak to a real person and then follow the prompts and wait for someone to message.

Tell the agent you want a specific version of your app and they will send you a direct link. Done!

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