How to phone or chat?

[Umit0101]

Hello, on this following link it states that I can phone or chat on most of the options, but I don't see how I can phone or chat. Anyone can help me? https://helpx.adobe.com/contact/what-contact-options.html

[Manan Joshi · Accepted solution]

For chat follow the instruction given below.
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

For phone go to the following link

https://helpx.adobe.com/contact/phone.html
-Manan

[kglad]

for chat you need to use a compliant browser (that accepts cookies and allows popups). mobile browsers work the most often.

[Umit0101]

Thanks guys, I'm used to denying cookies on every website, which was the reason the chat button didn't show up. I cleared the cookies settings on the website (by clicking on the lock icon left to the url -> 'Clear cookies and site data' on Firefox) and then allowing the cookies, which made it to work.

[kglad]

@Umit0101 

good to hear.  were they able to help you?

[Umit0101 · Accepted solution]

Yes, looking at the cookies was the first thing I did and that seemed to be the problem. Besides resetting the cookies I also disabled my cookie blocking extension which probably also was preventing the chat to show up.

[kglad]

ok. assuming all's well, then.

[Umit0101]

Oh wait, reading your comment again you probably meant the chat support, but yeah they were very helpful aswell. I had an account question which I wanted to ask directly to the staff

[kglad]

exactly.