How to reactivate license after expire date? Made payment and still illustrator isn't active

[calm_Odyssey0D45]

Dear community,

I had an year license for Illustrator, in February 2016 I've stopped payment because of card loss.

Today I've made a payment, in product's plan settings this payment is displayed, but in folder "Plans and Subscribes" Illustrator still has status "Expires" (((

And on my local PC Illustrator doesn't starts because of non-payed status.

I have PC. Already reinstalled Illustrator,

Thanks to everyone in advance!

[gurjeets0803]

Hi,

Greetings from Adobe!!

I would like to tell you that the previous subscription will not activate you have to buy a new subscription, please go to the link Creative Cloud pricing and membership plans | Adobe Creative Cloud and buy a new single application plan for illustrator

Cheers,

Gurjeet singh

[calm_Odyssey0D45]

I've done exactly that! I've bought a new application for a month

[gurjeets0803]

Hi,

I have sent you a PM please check and reply.

[calm_Odyssey0D45]

done

[gurjeets0803]

Hi,

Orders seems to be active. Please follow the steps mentioned below

,

Please refer to the following links :

Sign in and sign out to activate Creative Cloud apps

Activation & Deactivation Help

Let us know if it helps.

Please remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

• Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
• Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder.  To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Hope this will help you.

From <https://forums.adobe.com/thread/1911292>

If Not please check the host file as well

Please open host file .

For Windows

1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
3. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
5. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
7. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
9. Save and close the file.

  For Mac 

1. In a Finder window, choose Go > Go To Folder.
3. Type /etc.
5. Select the hosts file and open it.
7. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
9. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
11. Save and close the file.

[calm_Odyssey0D45]

Thank you for an answer!

I've deleter OPM.db and nothing changed - it still tells me I have to run Adobe ID. In this tab I really see, that my Illustrator is unpayed, but going into Illusrtator link shows, that it;s ok and my payment is ok

In my host file there is no file for entries that reference activate.adobe.com

[calm_Odyssey0D45]

I really need it to work, maybe there are some options to chat or to call someone? I'd like also to buy a Photoshop again, but am afraid to

[gurjeets0803]

Hi,

Please follow the link Contact Customer Care

Cheers,

Adobe

[calm_Odyssey0D45]

The case is solved, thank you