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Paul-Telenor
Participating Frequently
October 19, 2018
Answered

How to uninstall older versions?

  • October 19, 2018
  • 4 replies
  • 50195 views

This seems to come up repeatedly, but I have yet to see how. I'm on a Mac. When I click the menubar CC, then say AE, then manage other versions... the version that I still have on my machine, AE CC 2017, only has the option for install, which makes no sense.

This should be extremely basic. How do I do a complete uninstall of the 2017 apps left over on my machine (without touching the 2019 apps).

This topic has been closed for replies.
Correct answer arij2010

I think it's time to clean completely and manually your machine by deleting manually all these folders ( PS : All the applications will be removed ) :

[MacHD]/Applications/Adobe xxx

[MacHD]/Applications/Utilities/Adobe

[MacHD]/Library/Application Support/Adobe

[MacHD]/Librarye/Preferences/com.adobe.*

[MacHD]/Library/Logs/Adobe

On the hidden library :

~Library/Application Support/Adobe/

~Library/Caches/Adobe/

~Library/Caches/com.adobe.*

~Library/Preferences/Adobe/

~Library/Preferences/com.adobe*

4 replies

Paul-Telenor
Participating Frequently
October 25, 2018

Just as a final note, reinstalled the Manager app, and it thinks NOTHING is installed on my machine. Utter nonsense. Who knows WTF is going to happen next. What a joke. The goofiest thing is I can still open the apps that are installed just fine (except, there is a conflict with the installer when they're open hahaha, omg).

arij2010
arij2010Correct answer
Inspiring
October 25, 2018

I think it's time to clean completely and manually your machine by deleting manually all these folders ( PS : All the applications will be removed ) :

[MacHD]/Applications/Adobe xxx

[MacHD]/Applications/Utilities/Adobe

[MacHD]/Library/Application Support/Adobe

[MacHD]/Librarye/Preferences/com.adobe.*

[MacHD]/Library/Logs/Adobe

On the hidden library :

~Library/Application Support/Adobe/

~Library/Caches/Adobe/

~Library/Caches/com.adobe.*

~Library/Preferences/Adobe/

~Library/Preferences/com.adobe*

arij2010
Inspiring
October 19, 2018

You can clean the 2017 versions with the Cleaner tool:

Use the Creative Cloud Cleaner Tool to solve installation problems

Paul-Telenor
Participating Frequently
October 25, 2018

I did this, and chose "Creative Cloud 2018, 2017, 2015 only" and all it seemed to delete was the actual Creative Cloud manager. The 2017 app folders are still left over, and who knows what else. I guess I have to reinstall the cloud manager, haha.

I think I'm going to still mark your answer as correct, as it should be the correct answer. The problem is, Adobe CC is just horribly bloated, and I can only imagine what pain it is to be an Adobe engineer these days. Been using their apps for 20+ years now, and clearly they're unmanageable if Adobe themselves can't keep them in line. Kinda absurd, much like how Illustrator still isn't even multi-threaded lol. I mean, just don't add any more features until you clean up the technical waste. Not sure what's ever been new that I use in Illustrator since version 6 (not CS6, but actual version 6 from the mid/late 90s).

Oh well, thanks for checking in arij2010​ - thanks for trying!

arij2010
Inspiring
October 19, 2018

Hi,

Go to your application folder ,open the folder of the old version and double click on the uninstall file .

Paul-Telenor
Participating Frequently
October 19, 2018

Should be correct, but alas I get this:

The alias “Uninstall Adobe After Effects CC 2017” can’t be opened because the original item can’t be found.

Note: it does this for all of the 2017 apps.

Next idea? We're getting warmer!

arij2010
Inspiring
October 19, 2018

Are you able to launch CC 2017 ? because I think it was uninstalled but not  in the right way .

AxelMatt
Community Expert
Community Expert
October 19, 2018

Please take a look here: Uninstall or remove Creative Cloud apps

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
Paul-Telenor
Participating Frequently
October 19, 2018

Of course I've looked there, and it doesn't answer my question. It only explains how to uninstall the current version, not older versions, Thus, why I have to ask here.