How to uninstall older versions?

[Paul-Telenor]

This seems to come up repeatedly, but I have yet to see how. I'm on a Mac. When I click the menubar CC, then say AE, then manage other versions... the version that I still have on my machine, AE CC 2017, only has the option for install, which makes no sense.

This should be extremely basic. How do I do a complete uninstall of the 2017 apps left over on my machine (without touching the 2019 apps).

[AxelMatt]

Please take a look here: Uninstall or remove Creative Cloud apps

[Paul-Telenor]

Of course I've looked there, and it doesn't answer my question. It only explains how to uninstall the current version, not older versions, Thus, why I have to ask here.

[arij2010]

Hi,

Go to your application folder ,open the folder of the old version and double click on the uninstall file .

[Paul-Telenor]

Should be correct, but alas I get this:

The alias “Uninstall Adobe After Effects CC 2017” can’t be opened because the original item can’t be found.

Note: it does this for all of the 2017 apps.

Next idea? We're getting warmer!

[arij2010]

Are you able to launch CC 2017 ? because I think it was uninstalled but not  in the right way .

[Paul-Telenor]

Good call! You are right.

"Please uninstall and reinstall the product.If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 1

http://www.adobe.com/support/"

Is what happens when I try to launch any of these 2017 apps. Does that mean I can just trash the app folders in "Applications?" Or, are there likely components scattered about my machine? Hmmm...

[arij2010]

You can clean the 2017 versions with the Cleaner tool:

Use the Creative Cloud Cleaner Tool to solve installation problems

[Paul-Telenor]

I did this, and chose "Creative Cloud 2018, 2017, 2015 only" and all it seemed to delete was the actual Creative Cloud manager. The 2017 app folders are still left over, and who knows what else. I guess I have to reinstall the cloud manager, haha.

I think I'm going to still mark your answer as correct, as it should be the correct answer. The problem is, Adobe CC is just horribly bloated, and I can only imagine what pain it is to be an Adobe engineer these days. Been using their apps for 20+ years now, and clearly they're unmanageable if Adobe themselves can't keep them in line. Kinda absurd, much like how Illustrator still isn't even multi-threaded lol. I mean, just don't add any more features until you clean up the technical waste. Not sure what's ever been new that I use in Illustrator since version 6 (not CS6, but actual version 6 from the mid/late 90s).

Oh well, thanks for checking in arij2010​ - thanks for trying!

[Paul-Telenor]

Just as a final note, reinstalled the Manager app, and it thinks NOTHING is installed on my machine. Utter nonsense. Who knows WTF is going to happen next. What a joke. The goofiest thing is I can still open the apps that are installed just fine (except, there is a conflict with the installer when they're open hahaha, omg).

[arij2010 · Accepted solution]

I think it's time to clean completely and manually your machine by deleting manually all these folders ( PS : All the applications will be removed ) :

[MacHD]/Applications/Adobe xxx

[MacHD]/Applications/Utilities/Adobe

[MacHD]/Library/Application Support/Adobe

[MacHD]/Librarye/Preferences/com.adobe.*

[MacHD]/Library/Logs/Adobe

On the hidden library :

~Library/Application Support/Adobe/

~Library/Caches/Adobe/

~Library/Caches/com.adobe.*

~Library/Preferences/Adobe/

~Library/Preferences/com.adobe*