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I accidentally deleted my Adobe Application Manager

New Here ,
Aug 01, 2023 Aug 01, 2023

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Hi there, I accidentally delted my adobe application manager and need to download a new one because I keep getting the error message below.

 

"Adobe Application Manager, required to start your trial, is missing or damaged.

 

Please download a new copy of Adobe Application Manager from

http://www.adobe.com/go/applicationmanager." 

 

but that link doesn't work and I tried to find the answer on some message boards but wasn't getting clear direction.

 

Can someone please advise or direct me? I have a Mac Pro (Retina, 15-inch, Mid 2015) and it's running Mac OS Monterey Version 12.6.6.

 

Thank you, 

Sarah

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Community Expert ,
Aug 01, 2023 Aug 01, 2023

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assuming you need help with post cs6 files only:

 



uninstall every cc app per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

 

======================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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