I accidentally JUST purchased the Windows version and I have a Mac. How can I fix this?

Forum|Forum|11 years ago
December 23, 2014
2 replies
785 views

I accidentally JUST purchased the Windows version and I have a Mac of Acrobat Pro. How can I fix this? The website was so confusing, I didn't notice it. And now, trying to find help...there is no phone numbers for support for me to call. Please help! I hope I didn't just make a $450 mistake!

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Correct answer Eshant_Jindal1

Hi JKrev1824,

You can get the Platform Swap done from Windows version to Macintosh or if you want you can get the refund ( if you bought it directly from Adobe ) as well and purchase the product for the correct version. But you need to contact the customer support.

Here is the customer support link Contact Customer Care Click on "Still Need Help". You will get the drop down with all the support options.

Let me know if you need further assistance on this.

P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue

Thanks,
Eshant Jindal

Eshant_Jindal1Correct answer

Participating Frequently

Hi JKrev1824,

You can get the Platform Swap done from Windows version to Macintosh or if you want you can get the refund ( if you bought it directly from Adobe ) as well and purchase the product for the correct version. But you need to contact the customer support.

Here is the customer support link Contact Customer Care Click on "Still Need Help". You will get the drop down with all the support options.

Let me know if you need further assistance on this.

P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue

Thanks,
Eshant Jindal

JKrev1824Author

Participant

Thanks for the links. I have attempted to use that customer support page and see my only option is to chat or post on a forum. This is my forum post, and then I keep getting a message chat is unavailable. Is there a number I can use that you could point me to? Thank you for your assistance.