Participating Frequently

Answered

I am receiving code error 1 when trying to update the Creative Cloud App

I have made multiple attempts to install update over the last 2 weeks and keep getting same error - #1. Download freezes at 5%.

Update is to version 2.1.3.121 on Mac. I am running OS 10.9.5

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Correct answer Govardhan.V

if I delete all my cc apps, will it delete all my presets?

Try CC Uninstaller once before removing all apps .

Or you may also refer below link :

Legend

Hi Jim,

Please try the steps below:

2) Reboot the machine.

3) Install the latest version of Adobe creative cloud from the link: Creative Cloud Help | Creative Cloud for desktop

Regards,

Sheena

kglad

Community Expert

Legend

Hi Jim,

Please see suggestions in this link if you see Creative Cloud Desktop Failed to Install or Error Code 1. KB-Creative Cloud Desktop Failed to Install

Pattie

Participating Frequently

Thanks for the quick answer but it doesn't work. When I try to run uninstaller, I get:

Couldn't uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it.

Community Expert

then uninstall all your cc programs and the desktop app

run the cleaner and restart your computer

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