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Hochul5EC7
Participant
August 25, 2020
Question

I am unable to use any app except Acrobat DC in my IPad after I changed adobe password!

  • August 25, 2020
  • 1 reply
  • 324 views

Please, help me out from this devatsting situation!

I am using iMac, Macbook, and iPad. Everything was good before I changed my password for Adobe. I changed password for Adobe from my Macbook. Suddenly, Acrobat DC was not working at my iMac. I spent a day with customer service to fix it. Now, it works well in my iMac. Tonight, I opened Adobe apps in my iPad. (I'd like to use Premier Rush, Sketch, Fresco, and Creative Cloud. None of them were working. Here, interestingly, Acrobat DC is working. I put my ID and password and there is no response except another log-in window. I type my ID and password again and again. It only shows me log-in window persistently.

So. please help me out from the deadlock!

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1 reply

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
August 25, 2020

Hi there, 

We're sorry for the trouble you are facing. 

You might want to try the steps shared in the link here for help: https://helpx.adobe.com/in/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Feel free to let us know if you any other questions. 

 

Thanks 

Kanika

    H
    Hochul5EC7Author
    Participant
    September 2, 2020

    Hi Kanika,

    Everything goes well now! For two days, it was not working at all. But, I don't know what happened after that day but suddenly it worked well. And I have no problem at all.

     

    Thank you,

     

    Hochul

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