I bought photoshop elements 12 from dell and it won't download and they are telling me they sell adobe products and I have to go through you. I was sent a trial password but it doens' t work.

[nuetfred]

I bought photoshop elements 12 from dell and they are telling me I have to go through you to download it. I got my password but it doesn't work. What do I do?

[kglad]

you need a serial number, not a password.

with the serial number you can activate your adobe.com/ download to a full version from the trial,

Downloads available:

• Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
• Acrobat:  XI, X | 9,8 | 9 standard
• Premiere Elements:  12 | 11, 10 | 9, 8, 7
• Photoshop Elements:  12 | 11, 10 | 9,8,7
• Lightroom:  5.4 (win) 5.4 (mac) | 5 | 4 | 3
• Captivate:  8 | 7 | 6 | 5
• Contribute:  CS5 | CS4, CS3

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[nuetfred]

I know I need a serial number. I ordered this through dell and I got my confirmation and my download password to enter into my locker but it won't accept it. Didn't know when I ordered it from Dell that I coulnd't download it without the help of adobe. But don't know what to do now.

JIM AND CINDY

[kglad]

adobe can't help you get your serial number from dell.

you can download it with the help of adobe and i gave you a link in message 1 to do just that.  in fact, you can download a trial and use it for 30 days courtesy of adobe, while waiting for dell to supply your serial number.