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I bought photoshop elements 12 from dell and they are telling me I have to go through you to download it. I got my password but it doesn't work. What do I do?
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you need a serial number, not a password.
with the serial number you can activate your adobe.com/ download to a full version from the trial,
Downloads available:
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
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I know I need a serial number. I ordered this through dell and I got my confirmation and my download password to enter into my locker but it won't accept it. Didn't know when I ordered it from Dell that I coulnd't download it without the help of adobe. But don't know what to do now.
JIM AND CINDY
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adobe can't help you get your serial number from dell.
you can download it with the help of adobe and i gave you a link in message 1 to do just that. in fact, you can download a trial and use it for 30 days courtesy of adobe, while waiting for dell to supply your serial number.
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