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jcm83187063
Participant
September 1, 2020
Question

I can no longer use Adobe CC products since updates

  • September 1, 2020
  • 1 reply
  • 148 views

Hi,

 

I have an issue with my Adobe CC products. There was some updates regarding Photoshop, Illustrator etc ... I did the updates and now i can no longer user them with my licence : It asks to purchase. I have now a trial version for 7 days ... 

 

Does someone know how to solve this ?

 

Thanks !

    This topic has been closed for replies.

    1 reply

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    September 1, 2020

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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