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I can not install creative cloud.

Forum|Forum|5 years ago
January 16, 2021
1 reply
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i ve tried to install photoshop app but i can t, every time when i start the creative cloud launcher,i m waiting for 30sec and then throws me on my adobe id page. it said that i m conected and then do nothing, just repeat this action every time, opening the same page everytime...it doesn t advance for instalation. What can i do? on my old devices it works, now i have a new laptop but i can t install anything from adobe...

Thank u!

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Correct answer kglad

make sure your computer meets specs for the cc app, https://helpx.adobe.com/creative-cloud/system-requirements.html

if it does, download from here, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

make sure you check the page bottom alternative links if you have difficulty.

Community Expert

Correct answer

Community Expert

make sure your computer meets specs for the cc app, https://helpx.adobe.com/creative-cloud/system-requirements.html

if it does, download from here, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

make sure you check the page bottom alternative links if you have difficulty.

Ciprian NAuthor

Participant

thanks a lot, the source was the problem. it works know

Community Expert

Community Expert

good to hear!