I CAN NOT LOGGIN

[jose_antonioa69133961]

Hi, good evening,

These are my account details:

First Name*

Last Name*

Username*Email Address*

I got a Redemtion Code from my school.

I already redeem my subscription, but when I open Creative Cloud, I only have the option "To buy", because the Free Version has expired.

In my Adobe account, joseantonioarmendarizarrondo@ied.edu, I already have in Plans and Products:

- EDICION PARA ESTUDIANTESY PROFESORES DE CREATIVE CLOUD (ANUAL)

- ABONO GRATUITO A CREATIVE CLOUD (ADMINISTRAR EL PLAN)

Regards,

Jose

[Sheena Kaul]

Hi,

Please see Redeem your Student and Teacher edition purchase, convert a redemption code to a serial number, and ...

Hope that helps!

Regards,

Sheena

[jose_antonioa69133961]

Thanks Sheena,

But I already try this, but the the advise is... "The code is already used!!!"

So I can not Start using Creative Cloud

Regards,

Jose

[Govardhan.V]

Windows or Mac ?

Did you checked Hosts file to see whether there are any Adobe blocker entries ?

[jose_antonioa69133961]

Hi,

Its a Mac...

I have this on my HOSTS:

##

1. Host Database

#

1. localhost is used to configure the loopback interface

2. when the system is booting. Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

I have tried removing 127.0.0.1, but still not working.

Regards,

Jose

2015-11-21 10:19 GMT+01:00 Brucgovn <forums_noreply@adobe.com>:

I CAN NOT LOGGIN created by Brucgovn

<https://forums.adobe.com/people/Brucgovn> in *Creative Cloud Download &

Install* - View the full discussion

<https://forums.adobe.com/message/8200166#8200166>

[jose_antonioa69133961]

Hi,

Its a Mac...

I have this on my HOSTS:

##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting.  Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1             localhost

I have tried removing 127.0.0.1, but still not working.

(even closing the mac and the Adobe account)

Regards,

Jose

[Govardhan.V]

Do not delete 127.0.0.1 local hosts, it is essential .

Seems like account related issue , in this case better to contact Adobe Support and check with Subscription account status once.

Contact Customer Care

[ Click on Still Need Help button and select Chat option  ]

[Pattie-F]

Additionally, you can refer to FAQ: What do I do if I have a membership but my app is acting as if I have a trial?