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Nutsue
Participating Frequently
January 22, 2019
Answered

I can't activate to use redeem code for Adobe Creative Cloud Gift

  • January 22, 2019
  • 4 replies
  • 3802 views

Dear Adobe Creative Cloud Team

   As I received gift for using Adobe creative cloud free 12-month membership, I get redeem code by E-mail and I try to use redeem code at www.creativecloud.com/redeem

But I can't get into this web, Please help me. My account name REMOVED Thank you in advanced.

[personal information removed for your protection - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

    Correct answer Ani*Adobe

    Hi there,

    Thank you for the update.

    Please visit https://creative.adobe.com/redeem  and copy paste the code from the email to redeem.

    ^Ani


    Hi there,

    I checked the screenshots you shared with support. I would recommend to use another computer to redeem the code.

    Are you connected to internet with VPN/Proxy server?

    ^Ani

    4 replies

    N
    NutsueAuthor
    Participating Frequently
    January 25, 2019

    I received this mail and I would like to know How I can use this redeem code ?

    N
    NutsueAuthor
    Participating Frequently
    January 25, 2019

    As I ask to help from adobe team before, I have get helping from one support to cancel old account for switch to use new account, My old account has been cancel already and now I would like to redeem new code but I can not get into web Brower https://creative.adobe.com/redeem, It re-load all time , Please help me to solve this problem, Thank you

    Ani*Adobe
    Community Manager
    Ani*AdobeCommunity Manager
    Community Manager
    January 22, 2019

    Hi there,

    Apologies for the poor experience.

    Please PM me the redemption code and our email address and I will look into it.

    ^Ani

      N
      NutsueAuthor
      Participating Frequently
      January 25, 2019

      My account member don't have problem, But I can't use redeem code because I can't get into web https://creative.adobe.com/redeem  to use code, Web is re-load all time.

      Abambo
      Abambo
      Adobe Expert
      January 26, 2019

      Many Thanks Ani*Adobe , Now I can correct the problem, I do as you recommend above to use another computer. Then I can to use redemption code. Thank you again for your strong support!


      ...and congratulations for getting this gift from Adobe...

      ABAMBO | Hard- and Software Engineer | Photographer
      John T Smith
      John T Smith
      Adobe Expert
      January 22, 2019

      This is a public forum, not the link to Adobe support

      -other users here can't help with that specific problem

      -please click the link below to contact Adobe staff to help

      Be sure to remain signed in with your Adobe ID before accessing the link below

      -you must also allow 'cookies' in your web browser for this to work

      https://helpx.adobe.com/contact/support.html

        N
        NutsueAuthor
        Participating Frequently
        January 22, 2019

        Thank you so much

        Abambo
        Abambo
        Adobe Expert
        January 22, 2019

        Just to be sure, you need to be logged in to redeem the code.

        If, however you do not see this screen, it may help using a different browser or disabling all browser add ons.

        ABAMBO | Hard- and Software Engineer | Photographer
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