I can't activate to use redeem code for Adobe Creative Cloud Gift

[Nutsue]

Dear Adobe Creative Cloud Team

   As I received gift for using Adobe creative cloud free 12-month membership, I get redeem code by E-mail and I try to use redeem code at www.creativecloud.com/redeem

But I can't get into this web, Please help me. My account name REMOVED Thank you in advanced.

[personal information removed for your protection - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

[John T Smith]

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

[Nutsue]

Thank you so much

[Abambo]

Just to be sure, you need to be logged in to redeem the code.

If, however you do not see this screen, it may help using a different browser or disabling all browser add ons.

[Nutsue]

My account member don't have problem, But I can't use redeem code because I can't get into web https://creative.adobe.com/redeem  to use code, Web is re-load all time.

[Ani*Adobe]

Hi there,

Apologies for the poor experience.

Please PM me the redemption code and our email address and I will look into it.

^Ani

[Nutsue]

My account member don't have problem, But I can't use redeem code because I can't get into web https://creative.adobe.com/redeem  to use code, Web is re-load all time.

[Ani*Adobe]

Hi there,

Thanks for sharing the update.

Have you tried using new browser or try clearing cookie/cache of the browser you're using. Let me know how it goes.

Please see if you can post a screenshot of the error you're receiving.

^Ani

[Nutsue]

[Abambo]

You do not need to answer all the same message.

It works for me without a problem, so I would suggest you use a different browser and/or computer.

[Nutsue]

I am so sorry, Thank you for your recommend to me

[Ani*Adobe]

Hi there,

Thank you for the update.

Please visit https://creative.adobe.com/redeem  and copy paste the code from the email to redeem.

^Ani

[Nutsue]

Thank you for your helping and replying, But when I clink into this link, Web is reloading all time. I don't know why it is be that ? Can you explain for this?

[Ani*Adobe · Accepted solution]

Hi there,

I checked the screenshots you shared with support. I would recommend to use another computer to redeem the code.

Are you connected to internet with VPN/Proxy server?

^Ani

[Nutsue]

Many Thanks Ani*Adobe , Now I can correct the problem, I do as you recommend above to use another computer. Then I can to use redemption code. Thank you again for your strong support!

[Ani*Adobe]

Hi there,

I checked your account and can confirm that the redemption code has been successfully applied.

Thank you for your patience in resolving this issue.

^Ani

[Abambo]

...and congratulations for getting this gift from Adobe...

[Nutsue]

As I ask to help from adobe team before, I have get helping from one support to cancel old account for switch to use new account, My old account has been cancel already and now I would like to redeem new code but I can not get into web Brower https://creative.adobe.com/redeem, It re-load all time , Please help me to solve this problem, Thank...

[Nutsue]

I received this mail and I would like to know How I can use this redeem code ?