I can’t cancel my subscription

[mitsuyoshi_tey]

I’ve used Adobe photography prepaid pack that include PS, LR, LR CC and others. i tried many times as per your instruction in account information and manage plan and etc, nothing appear. It just stated “automatically renew subscription” which now I want to cancel it!! the customer service chat or troubleshooting doesn’t help at all, can Adobe do something about this?

[Ned Murphy · Accepted solution]

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_sti...

[mitsuyoshi_tey]

nop, its useless!! In the end just gave me the same old way and I’ve been repetitiously doing over and over again.. so whatever the customer support link that you have doesnt work and it’s not helping.. thanks!

[Ned Murphy]

I will link your posting to a special thread dedicated to this topic where hopefully someone from Adobe will take the matter in hand for you.

[Rajashree Bhattacharya]

Hi,

You have the CC for 11 months & 26 days, Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions.

Thanks!

Rajashree

[mitsuyoshi_tey]

Hi, ive stated twice that the customer support link that you guys suggested is not working for me, it’ll just lead me to account sign in, product & plan, cancel plan (my page doesn’t have cancel button). And with the standard suggestion Adobe provide can’t solve my problem as it keeps telling me to do the same thing without “cancel plan or subscription”.. I subscribed on 6th June 2017 but I noticed I was charged on 1st June 2018, which I’ve been so anxiously trying to cancel before Adobe charge me.. can Adobe Customer Support do anything besides giving me the link that I’ve tried countless time??

[Ned Murphy]

Copy your reply to Rajashree in a private message to help insure she sees it.  Her assistance will be key to getting what you seek.