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I can't connect to Adobe Servers after I installed MacOS Monterey

New Here ,
Oct 30, 2021 Oct 30, 2021

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I already checked the firewall. When I tried to uninstall creative cloud, I was unable to reinstall it and all the apps. Is this a bug in MacOS Monterey?

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CC FAQ, Creative Cloud, Installation

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Adobe Community Professional ,
Oct 31, 2021 Oct 31, 2021

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other os 12 users are not reporting that, and it's not clear what link you are trying to use.  so:

 

install the cc desktop app from here, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Adobe Community Professional ,
Oct 31, 2021 Oct 31, 2021

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See Help article below:

 

Can't connect to Adobe's Server.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 14, 2021 Nov 14, 2021

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Dont know if this will help. I noticed that in the security and confidentiality (my system's in french so I suppose this what's it's called) under complete access to disk, com.adobe.acc.installer.v2 is unchecked. As I did a clean install I felt comfortable activatind it and voilà! Worked for me! Unless adobe tech advises otherwise, you should try. (Adobe tech, if I should have done this, let me know too!)

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Adobe Community Professional ,
Nov 14, 2021 Nov 14, 2021

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This is not tech support.  This is a user-to-user forum.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 14, 2021 Nov 14, 2021

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Noted!

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New Here ,
Nov 19, 2021 Nov 19, 2021

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this worked for me, thank you!

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