I can't install Adobe Acrobat Pro 2017

[Smittygeo10]

I had Adobe IX Pro for Windows and then upgraded it to Adobe Acrobat Pro 2017.  I used it on my Workstation and my Laptop.  My Workstation cratored and I had to install Windows 11 numerous times, replaced my motherboard, etc.  Now my Adobe Acrobat Pro 2017 won’t install because it’s Serial Number is activated by another computer.  Which is probably my old unfixed Workstation.  I go to my “Adobe Account” and it says that I have “no activated devices” but it shows that I have 2 Registered Products, Version 11.0 and Version 17.  How can I make it work on Adobe Products that I purchased?

[try67 · Accepted solution]

If you can't deactivate it on the machine and it doesn't appear under Active Devices then I'm afraid you can't do it, since Adobe changed its policies and stopped allowing its customer support people from resetting the activation counters of older versions.

[kglad]

you cannot because your previous activations are not able to be deactivated.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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