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I can't install Adobe Creative Cloud. It is stuck at 20.2% for 24 hours.

wongwysom
New Here ,
Nov 11, 2019 Nov 11, 2019

I can't install Adobe Creative Cloud. It is stuck at 20.2% for 24 hours. Can Adobe please help?

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Creative Cloud
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replies 7 Replies 7
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jorges26725123
New Here ,
Nov 11, 2019 Nov 11, 2019

Yo estoy igual en mac, llego al 21.5% en otras al 43% y no encuentro respuesta

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turgutc543192
New Here ,
Nov 12, 2019 Nov 12, 2019
In Response To jorges26725123

My photoshop on %43 and 48 Hours.

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Abambo Community Expert
Community Expert ,
Nov 12, 2019 Nov 12, 2019

Is it a new install or an upgrade?

 

What is your OS and OS version?

ABAMBO | Hard- and Software Engineer | Photographer
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turgutc543192
New Here ,
Nov 12, 2019 Nov 12, 2019
In Response To Abambo

Win.10 Pro Workstation version and 

 

I had trouble updating the program and uninstalled it, I can't install it now.
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Abambo Community Expert
Community Expert ,
Nov 12, 2019 Nov 12, 2019
In Response To turgutc543192

What Windows 10 version?

ABAMBO | Hard- and Software Engineer | Photographer
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turgutc543192
New Here ,
Nov 13, 2019 Nov 13, 2019
In Response To Abambo

Yes Windows 10 Pro Workstation editionUntitled-1.jpg

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Tacafy大尉
Mentor ,
Nov 13, 2019 Nov 13, 2019
LATEST

wongwil5on, good evening.
Please see this post for reference.
It is effective to perform a clean installation (forcibly deleting all related files).

If it still doesn't work, try creating a separate administrator account (OS) and trying to install from there.

 

https://community.adobe.com/t5/Get-Started/Updating-Adobe-Creative-Cloud-stuck-at-39/td-p/10457210

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Resources
Creative Cloud Desktop application
What is Creative Cloud?
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Download Adobe Creative Cloud apps
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Enable/Disable auto-update CC apps
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Uninstall Creative Cloud app
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Manage Your Plan
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Common Questions / FAQ
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Troubleshooting
Getting error while downloading/installing/updating?
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CC still shows trial after purchase?
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Unable to reach Adobe Servers?
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Difficulties signing in
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Install appears stuck or frozen?
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Creative Cloud sync related questions
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Creative Cloud Resources
Creative Cloud System Requirements
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Creative Cloud User Guide
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Adobe Help Center
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Creative Cloud Web
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Services Status Page
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Collaboration through CC apps
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