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Theon, the use of the migration assistance is the cause of your current inability to install or use Adobe applications. Our applications are not designed to be copied from one computer. This is especially important if the new M1 Mac needs Universal app components but is blocked because the Intel versions were copied to the computer.
To try to recover, please download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. You can then use the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to install any needed Adobe applications.
In the future, please migrate any needed documents and then install any required applications on the new computer.
I'm just googling for a solution for this issue I have and encountered this chat.
At this point I've tried several times to install all CC Apps on my new MacBookPro M1 (InDesign, Photoshop, Illustrator, etc). Via migration Assistance (but my programs keep on crashing or can't open any docs every single time) and just from scratch. I'm always getting the same 403 error. But the thing is... I can't download any apps via creative cloud... Everytime the same installation error occurs.
My creative cloud is up to date, my firewall is open, etc.
What to do?
Thank you for the help!
Michelle, please discontinue using Migration Assistant in your efforts to install Adobe Creative Cloud applications. For more information on how to recover from using the Migration Assistant https://community.adobe.com/t5/download-install-discussions/can-i-run-my-adobe-apps-on-apple-compute....
With all due respect, I've already tried twies...
But the apps still don't work or keep crashing...
Mich3II3, did you already download run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html? If so, you would then be in an excellent position to complete the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to complete the installation process.
Let me try this first.
Keep you posted!
It works now!
Thanks for the update, Michelle!
Hi Jeff. I've tried downloading the CC Cleaner tool several times and repeatedly get "Unable to check for updates: Please check your internet connection and try again." This is the typical message I receive on my M1 Mac when the app is not compatible with the M1 processor. Is there a different version of CC Cleaner Tool that we should be downloading? I am unable to run it as-is.
things have changed slightly in the year since this thread was started. to fix problems with cc desktop app:
reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*
if that fails, do a clean cc install carefully following each applicable step:
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)
if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)
restart your computer (don't skip this)
reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.
Michelle, I also show that an organization manages the membership you are using. The solutions offered in this public discussion forum are designed for individual users. Please get in touch with your organization's Creative Cloud plan administrator if the solutions discussed are not effective for you.
If this doesn't work, I will!
The fact is... on my previous MacBook I didn't encounter any issues.
But thank you for the help!