I can't install any Adobe program on M1 MacBook Pro, getting blank window on installer

New Here ,
Oct 06, 2021 Oct 06, 2021

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I got a new MacBook and transfered everything from my old MacBook to the new one withe the Apple migration assistant. Now I cant install any Adobe programs due to an unknown error in the installer. 

Could someone pleas help me?

 

 

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Creative Cloud , Installation

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Adobe Employee ,
Oct 06, 2021 Oct 06, 2021

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Theon, the use of the migration assistance is the cause of your current inability to install or use Adobe applications. Our applications are not designed to be copied from one computer. This is especially important if the new M1 Mac needs Universal app components but is blocked because the Intel versions were copied to the computer.

 

To try to recover, please download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.  You can then use the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to install any needed Adobe applications.

 

In the future, please migrate any needed documents and then install any required applications on the new computer.

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New Here ,
Dec 14, 2021 Dec 14, 2021

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Goodevening Jeff,

 

I'm just googling for a solution for this issue I have and encountered this chat.

 

At this point I've tried several times to install all CC Apps on my new MacBookPro M1 (InDesign, Photoshop, Illustrator, etc). Via migration Assistance (but my programs keep on crashing or can't open any docs every single time) and just from scratch. I'm always getting the same 403 error. But the thing is... I can't download any apps via creative cloud... Everytime the same installation error occurs.

My creative cloud is up to date, my firewall is open, etc. 

Screenshot 2021-12-14 at 20.14.19.png

What to do?

Thank you for the help!

Grt,

Michelle

 

 

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Michelle, please discontinue using Migration Assistant in your efforts to install Adobe Creative Cloud applications.  For more information on how to recover from using the Migration Assistant https://community.adobe.com/t5/download-install-discussions/can-i-run-my-adobe-apps-on-apple-compute....

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New Here ,
Dec 14, 2021 Dec 14, 2021

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With all due respect, I've already tried twies...

But the apps still don't work or keep crashing...

🙂

 

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Mich3II3, did you already download run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html?  If so, you would then be in an excellent position to complete the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to complete the installation process.

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New Here ,
Dec 14, 2021 Dec 14, 2021

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Hey Jeff,

Let me try this first.

Keep you posted!

Grt,

Michelle

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New Here ,
Dec 14, 2021 Dec 14, 2021

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Hey Jeff,

 

It works now!

 

Thnx

Michelle

 

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Thanks for the update, Michelle!

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Michelle, I also show that an organization manages the membership you are using.  The solutions offered in this public discussion forum are designed for individual users.  Please get in touch with your organization's Creative Cloud plan administrator if the solutions discussed are not effective for you.

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New Here ,
Dec 14, 2021 Dec 14, 2021

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If this doesn't work, I will!

The fact is... on my previous MacBook I didn't encounter any issues. 

 

But thank you for the help!

 

Grt,

Michelle

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