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I can't install any Adobe program on M1 MacBook Pro, getting blank window on installer

New Here ,
Oct 06, 2021 Oct 06, 2021

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I got a new MacBook and transfered everything from my old MacBook to the new one withe the Apple migration assistant. Now I cant install any Adobe programs due to an unknown error in the installer. 

Could someone pleas help me?

 

 

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Creative Cloud , Installation

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Adobe Employee ,
Oct 06, 2021 Oct 06, 2021

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Theon, the use of the migration assistance is the cause of your current inability to install or use Adobe applications. Our applications are not designed to be copied from one computer. This is especially important if the new M1 Mac needs Universal app components but is blocked because the Intel versions were copied to the computer.

 

To try to recover, please download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.  You can then use the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to install any needed Adobe applications.

 

In the future, please migrate any needed documents and then install any required applications on the new computer.

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New Here ,
Dec 14, 2021 Dec 14, 2021

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Goodevening Jeff,

 

I'm just googling for a solution for this issue I have and encountered this chat.

 

At this point I've tried several times to install all CC Apps on my new MacBookPro M1 (InDesign, Photoshop, Illustrator, etc). Via migration Assistance (but my programs keep on crashing or can't open any docs every single time) and just from scratch. I'm always getting the same 403 error. But the thing is... I can't download any apps via creative cloud... Everytime the same installation error occurs.

My creative cloud is up to date, my firewall is open, etc. 

Screenshot 2021-12-14 at 20.14.19.png

What to do?

Thank you for the help!

Grt,

Michelle

 

 

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Michelle, please discontinue using Migration Assistant in your efforts to install Adobe Creative Cloud applications.  For more information on how to recover from using the Migration Assistant https://community.adobe.com/t5/download-install-discussions/can-i-run-my-adobe-apps-on-apple-compute....

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New Here ,
Dec 14, 2021 Dec 14, 2021

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With all due respect, I've already tried twies...

But the apps still don't work or keep crashing...

🙂

 

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Mich3II3, did you already download run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html?  If so, you would then be in an excellent position to complete the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to complete the installation process.

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New Here ,
Dec 14, 2021 Dec 14, 2021

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Hey Jeff,

Let me try this first.

Keep you posted!

Grt,

Michelle

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New Here ,
Dec 14, 2021 Dec 14, 2021

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Hey Jeff,

 

It works now!

 

Thnx

Michelle

 

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Thanks for the update, Michelle!

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New Here ,
Jan 16, 2023 Jan 16, 2023

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Hi Jeff. I've tried downloading the CC Cleaner tool several times and repeatedly get "Unable to check for updates: Please check your internet connection and try again." This is the typical message I receive on my M1 Mac when the app is not compatible with the M1 processor. Is there a different version of CC Cleaner Tool that we should be downloading? I am unable to run it as-is.

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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LATEST

@cameronlockey 

 

things have changed slightly in the year since this thread was started. to fix problems with cc desktop app:

 

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Michelle, I also show that an organization manages the membership you are using.  The solutions offered in this public discussion forum are designed for individual users.  Please get in touch with your organization's Creative Cloud plan administrator if the solutions discussed are not effective for you.

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New Here ,
Dec 14, 2021 Dec 14, 2021

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If this doesn't work, I will!

The fact is... on my previous MacBook I didn't encounter any issues. 

 

But thank you for the help!

 

Grt,

Michelle

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