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I have Elements 10 (Yes, I know it is old, but I don't use it much so I don't want to buy a new version!). I have just bought a new PC. I uninstalled Elements from my old PC, but now I can't install it on my new PC. It says my licence number is invalid (and, yes, I have rechecked my typing several times).
Any suggestions as to what I can do, please?
If that doesn't work, see here:
https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html
and here:
https://www.adobe.com/genuine/landing-dnr.html?promoid=791Y6S4Z
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Go to Adobe Customer Service (make sure to sign into your Adobe account first) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html
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If that doesn't work, see here:
https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html
and here:
https://www.adobe.com/genuine/landing-dnr.html?promoid=791Y6S4Z
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Thank you, Peru Bob. The help pages that you pointed me to (which I hadn't previously found) sorted me out. My software is now installed.
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You're welcome.