Participant

Question

I can't login on Creative Cloud anymore

Forum|Forum|5 years ago
April 9, 2021
3 replies
1155 views

Hi community,

I hope you can help me to solve my problem.

Creative Cloud automatically logged out on my computer, unfortunatally I am not able to login anymore.

I tried to uninstall the programm multiple times but the following window keeps appearing and nothing changes.

In English: you are signed off. Sign in to be able to keep on using the Adobe apps. - Sign in button.

Thanks a lot!

Creative Cloud

This topic has been closed for replies.

Nancy OShea

Community Expert

Is your subscription active? With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm your account is active and payment details are current.
https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

0

009FDKAuthor

Participant

Tried all of this multiple times.

Does anybody know how to contact adobe?

Thanks.

D

DeanUtian

Community Expert

Hi @009FDK

Here is a contact page, which has link to office contacts around the globe and the online text contact:
https://www.adobe.com/about-adobe/contact.html

AxelMatt

Community Expert

Please take a look here:

Gelöst: Can't login to Creative Cloud - Adobe Support Community - 9665740

Solve Adobe account sign-in issues

Gelöst: Can't log in to my deskop creative cloud - Adobe Support Community - 8801714

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

John T Smith

Community Expert

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

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