I can't login on Creative Cloud anymore

New Here ,
Apr 09, 2021 Apr 09, 2021

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Hi community, 

 

I hope you can help me to solve my problem.

Creative Cloud automatically logged out on my computer, unfortunatally I am not able to login anymore.

 

I tried to uninstall the programm multiple times but the following window keeps appearing and nothing changes.

 

Schermafbeelding 2021-04-09 om 17.41.53.png

In English: you are signed off. Sign in to be able to keep on using the Adobe apps. - Sign in button.

 

Thanks a lot!

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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Is your subscription active?  With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm your account is active and payment details are current.
https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 22, 2021 May 22, 2021

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Tried all of this multiple times.

Does anybody know how to contact adobe? 

 

Thanks.

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Adobe Community Professional ,
May 23, 2021 May 23, 2021

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Hi @009FDK 

Here is a contact page, which has link to office contacts around the globe and the online text contact:
https://www.adobe.com/about-adobe/contact.html 

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Adobe Community Professional ,
May 23, 2021 May 23, 2021

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LATEST

You tried the link @Nancy OShea gave you: https://account.adobe.com? What is the result?

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer

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