I can't seem to be able to open Adobe Premiere Pro after downloading it and saying it's in use.

[Soon-yi_3]

I've downloaded Adobe Premiere Pro trial twice to see if the second time would work since the first didn't seem to. When I downloaded it twice, it says I was downloading the Adobe Premiere Pro family package and after downloading it, it said that the program was ready for use. I went to my start menu and search the program and all I got was the adobe premiere pro cs6 files and the picture of the purple cd and the set up and etc. Can someone please help me?

PS: I had downloaded it from the adobe website not from adobe creative cloud.

[Kevin-Monahan]

Sounds like you still need to install it. Double click on the "purple disk" (disk image), then double click the install icon. Tell us if that works.

[Soon-yi_3]

when I click on the purple disk it just shows up in the image view program. This is what i have when i type in adobe premiere:

adobe premiere pro cs6

adobe premiere pro cs6

adobe premiere pro cs6

pr_dsic_icons.ico

pr_disc_icons.ico

pr_disc_icons.ico

set-up.exe

set-up.exe

set-up.exe

then like other files

[Kevin-Monahan]

I'm going to move this post to the Download and Install forum, OK?

[Soon-yi_3]

that's fine with me. If you could link me or tell me how to get there that would be much appreciated as well as all this help. I'm kind of new to this as you can see haha ^^;

[Kevin-Monahan]

Sure, I'll email you the link.

[Soon-yi_3]

Thank you so mcuh! I appreciate all this help seriously ^.^

[Jeffrey_A_Wright]

I would agree with Kevin that you still need to run the installer.  What is the filename and extension of the file you are double clicking on?  Also which operating system are you using?

[Soon-yi_3]

filename and extension? I'm using windows 7

[Soon-yi_3]

I mean I'm also able to see Adobe Premiere Pro cs6 in my feature and programs area on my computer

[Jeffrey_A_Wright]

I am sorry Soon-yi<3 are you now saying that Premiere Pro is now listed under your Start menu?  If not then can you please locate the file you downloaded and post the file name as well as the extension located after the period in the file name.

[Soon-yi_3]

Its ok ^.^

Premiere is not listed under my start menu at all. You know when you need to uninstall a program, that's where premiere is listed.

Uh when I seach for it in my start menu it just gives me Adobe Premiere Pro CS6 in which has adobe cs6 and pr_disc_icons.ico then deploy, packages, payloads, resources and set-up.exe

There is no extension located after the period of the file name. it just says date modified and where i downloaded it in which i seem to have put it in the adobe illustrator cs6 and on the desktop if that helps

[Jeffrey_A_Wright]

I see Soon-yi<3.  Please remove Premiere Pro using the uninstaller located in the Programs & Features control panels.  Once removed then please run the Set-up.exe which you referenced earlier.

[Soon-yi_3]

It won't even let me uninstall it. it says that my uninstallation encountered errors and when i click on the error summary idk what it means

Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR: DW028, DW039 ...

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 3 error(s)

ERROR: DW028: InstallOperationsQueue: Instruction set is empty

ERROR: DW039: The specified payloads in deployment file are already uninstalled.

Please specify any other relevant payload actions besides the driver.

ERROR: DW028: InstallOperationsQueue: Instruction set is empty

FATAL: DW028: Unable to open operation queue

[Jeffrey_A_Wright]

The install summary does not provide enough details to fully view the error message.  Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate the full installation log.

At this point I would recommend contacting our support team and working with them directly.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

[Soon-yi_3]

I was about to uninstall the program and now reinstalling it which now I gotta wait another 4 hours.

I appreciate all the help and if the program does that again I will surely use that support chat room.

Thanks to both of you so much!