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K
konstantink81905559
Participant
December 7, 2018
Answered

I can't subscribe for "Photography plan 20gb"

  • December 7, 2018
  • 3 replies
  • 1292 views

Hello,

I will start directly with the problem and solutions that don't work.

Problem

I can't buy creative cloud membership for "photography Plan 20GB".

Solutions that do not work

  1. I tried two different cards. Same thing.
  2. I type everything correct multiple times on Chrome. Then I deleted all history, cache, cookies and tried it on IE.
  3. Adobe said that the problem is that my card is from Bulgarian bank and I must buy it from local Retailers. But the Retailers explained to me that Adobe does not allow them to resell "Photography plan 20GB" and I can buy it only from Adobe website.
  4. I bought this plan one year ago and today I can't. How is this possible? When I ask about this to Adobe custom services they disconnect me. (Two times!). I called my Bank and I explained the problem and they said everything in my Bank account is ok and I should not have problems with my card.
  5. I asked Adobe why they have Bulgarian site and dedicated buying page for their memberships if they don't allow me to pay with Bulgarian Card. The answer was: I don't know.
  6. I can't try to pay with PayPal because I don't see the option in the drop-down menu.
  7. I found this membership plan on Amazon.com and Amazon.co.uk, but it is available only for UK and USA costumers.
  8. 500px.com has "Pro and Adobe" membership that is in discount right now. But I am scared to buy it because nobody will refund me if it does not work.

Sorry if this topic is in the wrong place. Honestly, this website is so hard to navigate. It took me 10 minutes to find where are the forums and the "new discussion" button. It is easier to find information with Google than it is on the Adobe website.

This topic has been closed for replies.
Correct answer Ani*Adobe

Dear Mr. Grauf,

I just checked your account and found that your last order is completed and settled. Order details were sent to your registered email address.

^Ani

3 replies

B
BryG
Participant
December 7, 2018

I'm having the same problem. Tried to resub 2 days ago and got the incorrect billing message, called support & they simply said retry again today, so I did. Same problem so I called them back. They send me a direct invoice and had me try again, and again the same problem.

Ani*Adobe
Community Manager
Ani*AdobeCommunity Manager
Community Manager
December 7, 2018

Dear Mr. Grauf,

I'm sorry for the trouble. I'm looking into your account right now. Please do not place any new order until further update.

^Ani

Ani*Adobe
Community Manager
Ani*AdobeCommunity Manager
Community Manager
December 7, 2018

Hi there,

Apologies for the poor experience.

Let me check your account and get back to you. Please do not attempt to place new order.

^Ani

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 7, 2018

adobe offers to users in one country may not apply to other users.  in addition, many adobe offers are for first time users only.  try renewing your plan (which you can expect to cost more because you're no longer a first time user).

K
konstantink81905559Author
Participant
December 7, 2018

I can't renew it. I don't have this option. Also, I can't buy it because does not allow me.

What it means "offer for first time user". I paid a normal price for one year. Even when I am first time user If this plan is not available for my country why they offer it? What is the point to use it only one year and after that you can't access your files?

bucksommerkamp
Community Expert
bucksommerkampCommunity Expert
Community Expert
December 7, 2018

This page is a good place to start: "account and membership help."

Account and membership help

Only Adobe support can help, since this is a user-to-user support forum, we (community users) don't have as much insight into the situation as Adobe does, especially payment requirements and plans which vary between countries.

I hope you're able to get it sorted out with Adobe, I know that must be frustrating!

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