I canceled my install of flash pro and the updater shows canceling but it is locked preventing me from installing any more apps.

[giorgiob72441833]

I canceled my flash install when it errors out last week. It’s still marked canceling with no tool gear present. I assume it is locked. Since the program is trying to cancel I am unable to install or update any other app.
What can I do to clear the canceling?
Thank you

Gio

[Bani Verma · Accepted solution]

Hi,

Please refer to the below steps :

MAC-

1- Click on the settings wheel on the top right corner of Creative Cloud app > Quit

2- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

3- Launch the Creative Cloud app again and check

WINDOWS-

1- Click on the settings wheel on the top right corner of Creative Cloud app > Quit

2- End Task for all Adobe related processes from Task Manager (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

3- Launch the Creative Cloud app again and check

Let us know if this helps or else attach a screen shot of the error.

Regards,

Bani

[giorgiob72441833]

Thank you Bani, worked like a charm

[Bani Verma]

You're welcome, enjoy your software.

Regards,

Bani

[Sheena Kaul]

Moving to Creative Cloud Download & Install‌