I cancelled my free trial and am still being charged!

New Here ,
Sep 25, 2018 Sep 25, 2018

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I originally had used another card to use as “payment” to get the photoshop trial since I had no money in my own account. I had used the trial version and then manually cancelled before my trial time was up. I thought everything had gone through, afterwards I then bought photoshop with my own card. But the other card is still being charged, even after I cancelled the trial. It’s been charged twice already, yet there is no billing history of it on my Adobe account! Please help!

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correct answers 1 Correct answer

Adobe Community Professional , Sep 25, 2018 Sep 25, 2018
Trial versions are free.   No credit card is required.  The Trial ends autmatically after 7 days. It sounds  to me as if you purchased 2 Photography Plans.   You will need to contact Adobe Care by Live Chat to get this sorted.Contact Customer Care

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Adobe Employee ,
Sep 25, 2018 Sep 25, 2018

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Moving to Adobe Creative Cloud

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Adobe Community Professional ,
Sep 25, 2018 Sep 25, 2018

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Trial versions are free.   No credit card is required.  The Trial ends autmatically after 7 days.

It sounds  to me as if you purchased 2 Photography Plans.   You will need to contact Adobe Care by Live Chat to get this sorted.

Contact Customer Care

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 27, 2022 May 27, 2022

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This is absurb when you didn;t use the application and then they go on charging for the first month when it was cancelled before the trial period end and then another charge. Tremendous charges.  Absolutely absurd!

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Adobe Community Professional ,
May 27, 2022 May 27, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
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