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I cannot install adobe xd on my current system

New Here ,
Mar 05, 2023 Mar 05, 2023

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Hi
i had a subscription for an adobe xd starter plan and have been using for quite a while. my old system got fried so i had to get a new one (both had/have win 10). I logged into my CC account. Tried to install XD

Following are the responses for both
Try (this product is not available in you region contact resellers)
Buy (this product is not available in you region contact resellers)

i havent moved any where and use no vpn, and using the same isp

Scoured through some fourms and got a link 
https://www.adobe.com/products/xd/pricing/starter-plan.html?clickref=1101lwBDaUZZ&mv=affiliate&mv2=p...

Tried to install it but a CC window popups up saying its not in my subscription plan (try / buy / free trail)
Responces of try / buy / free trail  - this product is not available in you region contact resellers

any kinda help will be appreciated 

 

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Mar 05, 2023 Mar 05, 2023

if your computer meets specs, contact adobe support.

 

specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted

...

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Community Expert ,
Mar 05, 2023 Mar 05, 2023

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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New Here ,
Mar 05, 2023 Mar 05, 2023

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Sure will do

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Community Expert ,
Mar 05, 2023 Mar 05, 2023

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post an update when ready.

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New Here ,
Mar 05, 2023 Mar 05, 2023

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Sadly nothing worked for me 😢

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Community Expert ,
Mar 05, 2023 Mar 05, 2023

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if your computer meets specs, contact adobe support.

 

specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Mar 07, 2023 Mar 07, 2023

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LATEST

Please refer to this pdf to check if Creative Cloud is available in your country or not: 

https://www.adobe.com/special/products/creativecloud/pdfs/cc-availability-matrix.pdf

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