Skip to main content
I
ingfa
Participating Frequently
April 11, 2023
Question

I cannot update my Creative Cloud. I've tried it many times but it doesn't work. (Error code: 202)

  • April 11, 2023
  • 2 replies
  • 2796 views

This topic has been closed for replies.

2 replies

R
Community Manager
Rashmi27002770wxveCommunity Manager
Community Manager
April 11, 2023

Hi there,

 

Happy to help!

 

Error 202 indicates the downloaded asset could not be download or extracted. Please make sure you have a stable internet connection when trying to update or download any Adobe app.

 

Try using the direct download link given here to download the desktop app : Download Creative Cloud desktop app.

The following link includes direct downloads for CC apps: Download Creative Cloud apps.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

    I
    ingfaAuthor
    Participating Frequently
    May 4, 2023

    Hi Rashmi,

     

    Thank you for your help. I tired it but unfornately it did not work. I can use the apps but I can't update, uninstall, or install anything. If you know other methods, I would appreciate it if you could share.

     

    Thank you very much.

    Ingfa

    I
    ingfaAuthor
    Participating Frequently
    May 6, 2023

    1. The message says maybe there is not enough space on the disk. So... how much space is on the disk, please?

    2. Maybe your version of Windows 10 is out of date. What version of Windows 10 do you run?
    Please let us know if you need help finding the answer to either question.


    I use Window 10 Pro. My space free is 54.3 GB

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 11, 2023

    start here, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html#delintercacontwin

      I
      ingfaAuthor
      Participating Frequently
      May 6, 2023

       

      I tried with all your steps but it doesn't work either. I want to uninstall the desktop apps but it forced me to update Creative Could first, I have tried it but the update failed every time. Do you have other tips about this? Thank you in advance.

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices