i cant download as i get error kernel32.dll

[jonathang77530962]

Hi I am trying to download creative cloud onto my desktop but it wont install giving me an error kernel32.dll

please can someone help me

[Atul_Saini]

Please share the OS version that you are using and the exact message that you are getting while installing Creative Cloud so that we can try to assist you appropriately.

[aasrithv91612045]

WINDOWS XP

SAME PROBLEM

[sam_am]

Creative Cloud will not work on Windows XP, refer below link for system requirements

System requirements | Adobe Creative Cloud

[andreyk74142419]

What can i do if I have purchased Adobe Premiere Pro CC for year subscription, but couldn't install Creative Cloud because of the mentioned error in kernel32.dll?

[sam_am]

I guess the error message kernel32.dll indicating some issues related to OS.  Make sure you are having the minimum system requirements to run Premiere Pro CC ( Windows 7  Service Pack 1 or later 64 bit )

Premiere Pro System Requirements for Mac OS and Windows

[Govardhan.V]

Kernell32.dll is an important OS I/O Memory management system file .  Are you getting error message like Kernel32.dll missing or not found??

Run System File Checker command once and check:

https://support.microsoft.com/en-in/kb/929833

or you may try downloading Kernel32.dll file and paste it on to below mentioned location :

C:\Windows\System32

@   Aasrith

Please re-check and confirm whether the OS is Windows XP or Windows 7/above version?

[andreyk74142419]

Yes, my os is Windows XP Service pack 3

[Govardhan.V · Accepted solution]

Creative Cloud apps are compatible only with Windows 7 or above versions.

You may upgrade OS to Windows 7 or above.

Reference :

System requirements | Adobe Creative Cloud

[andreyk74142419]

thanks. Maybe someone can explain how to harmless upgrade operating system from win xp to windows 7?

[Govardhan.V]

Let us know the system configuration  like Processor , Motherboard chipset number , RAM , Graphics card memory , so that we can suggest OS version like Windows 7 or 8.1 or Windows 10.

I recommend to go for Windows 10 , if the system has required configuration .

You may also refer below link :

Windows lifecycle fact sheet - Windows Help

[Govardhan.V]

For Upgrading  , you need to erase existing OS version and re-format the system with fresh new latest OS.

You may also check with Microsoft Support for better recommendations . 

Any queries ?? please feel free to ask.