i cant launch the creative cloud setup. exe.. when i click it after downloading nothing happens

[deann31029471]

i cant seem to go past the point where ive downloaded the cc, i can see the program on my downloaded list, but when i click the .exe file nothing happens, ive tried running the installation as the administrator and it still doesnt work..please can you assist..thanks

[Govardhan.V]

Right click on the Creative Cloud setup.exe file  and select Properties.

In the right bottom corner , if you can see " Unblock " button .,

Click on it and then click Apply and OK .

Then try to install again .

[Govardhan.V]

If there is no Unblock button , let me know.

[deann31029471]

hi, thanks, ive tried this, but now window 7 says the following message " Windows cannot access the specified device, path or file. You many not have the appropriate permission to access the item"

[Govardhan.V]

Please move the Creative Cloud setup file from Download folder to C: drive,

Make sure it is inside C:drive ,

Then try to install and check.

[deann31029471]

hi, still displaying the same message

[Govardhan.V]

After moving to C:drive , did right click on Creative Cloud setup file and selected Run as Administrator option ?

If yes , try with below steps and check.

1)

Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

2)

Click on the below link and download Adobe Application Manager and install the same.

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it and update and check.

[deann31029471]

for some reason at this location :

C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE....i do not have adobe application manager and OOBE

[Govardhan.V]

That's okay, skip to step 2 .

[deann31029471]

    hi, ive open the adobe application manager 9.0...and locate the setup...when i click it, its giving me that same error message.

[Govardhan.V]

So sorry to hear that.

May I know whether you had logged in as Administrator?

Also let me know the version of Windows Operating system.

Are you using personal computer to Office/ Corporate network computer ?

[deann31029471]

no its ok, im sure we can get it resolved

[deann31029471]

im logged in as the administrator, using window 7, home network

[Govardhan.V · Accepted solution]

We can try providing full permissions to Adobe folders under :

C : Program Files(x86)  > Common Files > Adobe.

1) Right click on Adobe folder and select properties option.

Then uncheck read only option and Click on Apply.

2) Then click on Security tab.

Then click on Edit button .

3) Then click on User account named :

Administrator, System, Currently logged in user account name . Trusted installer.

Provide Full control all 4 users .

You need to select user account name and then tick the box next to Full control under Allow section .

After providing full control to all user , click on Apply and then click ok.

If you get any error , select ignore all and ignore.

Follow the same process for Adobe folder under C: > Program Files<x86) >Adobe.

Disable Anti-Virus and Firewall temporarily.

Then try to install using Creative Cloud setup file and check.

[Govardhan.V]

Still same after following above steps ??

Create new Administrator account and try to install .

Steps :

Windows:

1. Click the Start button and then select Control Panel.
2. Click on User Accounts and Family Safety, and then click User Accounts.
3. Click Manage another account. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
4. Click Create a new account.
5. Type the name as Test, click an account type and select Administrator and then click Create Account.

Then restart and login to new Admin account and try to install Creative Cloud application and check.

[Govardhan.V]

You may also refer below link :

https://support.microsoft.com/en-us/kb/2669244