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D
deann31029471
Participating Frequently
May 19, 2015
Answered

i cant launch the creative cloud setup. exe.. when i click it after downloading nothing happens

  • May 19, 2015
  • 2 replies
  • 2720 views

i cant seem to go past the point where ive downloaded the cc, i can see the program on my downloaded list, but when i click the .exe file nothing happens, ive tried running the installation as the administrator and it still doesnt work..please can you assist..thanks

This topic has been closed for replies.
Correct answer Govardhan.V

im logged in as the administrator, using window 7, home network


We can try providing full permissions to Adobe folders under :

C : Program Files(x86)  > Common Files > Adobe.

1) Right click on Adobe folder and select properties option.

Then uncheck read only option and Click on Apply.

2) Then click on Security tab.

Then click on Edit button .

3) Then click on User account named :

Administrator, System, Currently logged in user account name . Trusted installer.

Provide Full control all 4 users .

You need to select user account name and then tick the box next to Full control under Allow section .

After providing full control to all user , click on Apply and then click ok.

If you get any error , select ignore all and ignore.

Follow the same process for Adobe folder under C: > Program Files<x86) >Adobe.


Disable Anti-Virus and Firewall temporarily.


Then try to install using Creative Cloud setup file and check.

2 replies

Govardhan.V
Govardhan.V
Participating Frequently
May 19, 2015

If there is no Unblock button , let me know.

D
deann31029471Author
Participating Frequently
May 19, 2015

hi, thanks, ive tried this, but now window 7 says the following message " Windows cannot access the specified device, path or file. You many not have the appropriate permission to access the item"

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
May 19, 2015

im logged in as the administrator, using window 7, home network


We can try providing full permissions to Adobe folders under :

C : Program Files(x86)  > Common Files > Adobe.

1) Right click on Adobe folder and select properties option.

Then uncheck read only option and Click on Apply.

2) Then click on Security tab.

Then click on Edit button .

3) Then click on User account named :

Administrator, System, Currently logged in user account name . Trusted installer.

Provide Full control all 4 users .

You need to select user account name and then tick the box next to Full control under Allow section .

After providing full control to all user , click on Apply and then click ok.

If you get any error , select ignore all and ignore.

Follow the same process for Adobe folder under C: > Program Files<x86) >Adobe.


Disable Anti-Virus and Firewall temporarily.


Then try to install using Creative Cloud setup file and check.

Govardhan.V
Govardhan.V
Participating Frequently
May 19, 2015

Right click on the Creative Cloud setup.exe file  and select Properties.

In the right bottom corner , if you can see " Unblock " button .,

Click on it and then click Apply and OK .

Then try to install again .

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