• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

I cant login my account

Community Beginner ,
Apr 27, 2017 Apr 27, 2017

Copy link to clipboard

Copied

My keyword and Adobe ID were right. I just can't login.

Why???

TOPICS
Creative Cloud

Views

2.1K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 28, 2017 Apr 28, 2017

Quit Adobe Creative Cloud app.

1) Right click on Finder icon and  select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library

It will open User Library folder.

3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.

Once you had trashed Opm.db file , try to Sign in and check.

Likes

Translate

Translate
Community Expert ,
Apr 27, 2017 Apr 27, 2017

Copy link to clipboard

Copied

Are you trying to logging  to Adobe website or  Adobe Creative Cloud app?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 28, 2017 Apr 28, 2017

Copy link to clipboard

Copied

Yeah I tried to logging to creative cloud app. But I can't. I changed my keyword three times and it's still not working... the point is I can login on the website. So I was really confused....

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 28, 2017 Apr 28, 2017

Copy link to clipboard

Copied

Yeah I tried to logging to creative cloud app. But I can't. I changed my keyword three times and it's still not working... the point is I can login on the website. So I was really confused....

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 28, 2017 Apr 28, 2017

Copy link to clipboard

Copied

Windows or Mac?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 28, 2017 Apr 28, 2017

Copy link to clipboard

Copied

Mac

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 28, 2017 Apr 28, 2017

Copy link to clipboard

Copied

Quit Adobe Creative Cloud app.

1) Right click on Finder icon and  select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library

It will open User Library folder.

3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.

Once you had trashed Opm.db file , try to Sign in and check.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 22, 2018 Oct 22, 2018

Copy link to clipboard

Copied

This shit doesn't work. please have chat support.

Completely worthless...I can't use the software I paid good money for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 22, 2018 Oct 22, 2018

Copy link to clipboard

Copied

Hi Mark,

We're sorry for the inconvenience!

Could you please let us know what issue are you facing? As you mentioned that you are not being able to use the product, what error do you get?

You may also Contact Customer Care for help and support.

Thanks

Kanika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

I mjust signed in and i can't use my account, please any help.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 15, 2022 Dec 15, 2022

Copy link to clipboard

Copied

LATEST

Hi, 

 

In addition to what @kglad mentioned, would you please share more details on what happens when you sign in? 

Do you get an error? Sharing a screen-shot of the issue would also be helpful. 

 

Thanks 

Kanika 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

Brucgovn, thanks for the detailed answer. I had the same issue and was able to fix it)))

[Message from moderator: Do not add URLs/websites to your signature or your account will be banned]

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines