Copy link to clipboard
Copied
My keyword and Adobe ID were right. I just can't login.
Why???
Quit Adobe Creative Cloud app.
1) Right click on Finder icon and select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )
~/library
It will open User Library folder.
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.
Once you had trashed Opm.db file , try to Sign in and check.
Copy link to clipboard
Copied
Are you trying to logging to Adobe website or Adobe Creative Cloud app?
Copy link to clipboard
Copied
Yeah I tried to logging to creative cloud app. But I can't. I changed my keyword three times and it's still not working... the point is I can login on the website. So I was really confused....
Copy link to clipboard
Copied
Yeah I tried to logging to creative cloud app. But I can't. I changed my keyword three times and it's still not working... the point is I can login on the website. So I was really confused....
Copy link to clipboard
Copied
Windows or Mac?
Copy link to clipboard
Copied
Mac
Copy link to clipboard
Copied
Quit Adobe Creative Cloud app.
1) Right click on Finder icon and select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )
~/library
It will open User Library folder.
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.
Once you had trashed Opm.db file , try to Sign in and check.
Copy link to clipboard
Copied
This shit doesn't work. please have chat support.
Completely worthless...I can't use the software I paid good money for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Copy link to clipboard
Copied
Hi Mark,
We're sorry for the inconvenience!
Could you please let us know what issue are you facing? As you mentioned that you are not being able to use the product, what error do you get?
You may also Contact Customer Care for help and support.
Thanks
Kanika
Copy link to clipboard
Copied
I mjust signed in and i can't use my account, please any help.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi,
In addition to what @kglad mentioned, would you please share more details on what happens when you sign in?
Do you get an error? Sharing a screen-shot of the issue would also be helpful.
Thanks
Kanika
Copy link to clipboard
Copied
Brucgovn, thanks for the detailed answer. I had the same issue and was able to fix it)))