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I cant login my account

yutingj92521893
Community Beginner ,
Apr 27, 2017 Apr 27, 2017

My keyword and Adobe ID were right. I just can't login.

Why???

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Creative Cloud
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correct answers 1 Correct answer

Govardhan.V
LEGEND , Apr 28, 2017 Apr 28, 2017

Quit Adobe Creative Cloud app.

1) Right click on Finder icon and  select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library

It will open User Library folder.

3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.

Once you had trashed Opm.db file , try to Sign in and check.

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Govardhan.V
LEGEND ,
Apr 27, 2017 Apr 27, 2017

Are you trying to logging  to Adobe website or  Adobe Creative Cloud app?

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yutingj92521893
Community Beginner ,
Apr 28, 2017 Apr 28, 2017
In Response To Govardhan.V

Yeah I tried to logging to creative cloud app. But I can't. I changed my keyword three times and it's still not working... the point is I can login on the website. So I was really confused....

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yutingj92521893
Community Beginner ,
Apr 28, 2017 Apr 28, 2017
In Response To Govardhan.V

Yeah I tried to logging to creative cloud app. But I can't. I changed my keyword three times and it's still not working... the point is I can login on the website. So I was really confused....

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Govardhan.V
LEGEND ,
Apr 28, 2017 Apr 28, 2017
In Response To yutingj92521893

Windows or Mac?

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yutingj92521893
Community Beginner ,
Apr 28, 2017 Apr 28, 2017
In Response To Govardhan.V

Mac

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Govardhan.V
LEGEND ,
Apr 28, 2017 Apr 28, 2017
In Response To yutingj92521893

Quit Adobe Creative Cloud app.

1) Right click on Finder icon and  select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library

It will open User Library folder.

3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.

Once you had trashed Opm.db file , try to Sign in and check.

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marks57206
New Here ,
Oct 22, 2018 Oct 22, 2018

This shit doesn't work. please have chat support.

Completely worthless...I can't use the software I paid good money for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Kanikas Adobe Employee
Adobe Employee ,
Oct 22, 2018 Oct 22, 2018
In Response To marks57206

Hi Mark,

We're sorry for the inconvenience!

Could you please let us know what issue are you facing? As you mentioned that you are not being able to use the product, what error do you get?

You may also Contact Customer Care for help and support.

Thanks

Kanika

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john27579236075d
New Here ,
Dec 14, 2022 Dec 14, 2022

I mjust signed in and i can't use my account, please any help.

 

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kglad Community Expert
Community Expert ,
Dec 14, 2022 Dec 14, 2022
In Response To john27579236075d

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

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Kanikas Adobe Employee
Adobe Employee ,
Dec 15, 2022 Dec 15, 2022
LATEST
In Response To john27579236075d

Hi, 

 

In addition to what @kglad mentioned, would you please share more details on what happens when you sign in? 

Do you get an error? Sharing a screen-shot of the issue would also be helpful. 

 

Thanks 

Kanika 

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Dorin27581909gcb8
New Here ,
Dec 14, 2022 Dec 14, 2022

Brucgovn, thanks for the detailed answer. I had the same issue and was able to fix it)))

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