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I cant login my account

Community Beginner ,
Apr 27, 2017 Apr 27, 2017

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My keyword and Adobe ID were right. I just can't login.

Why???

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Creative Cloud

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correct answers 1 Correct answer

LEGEND , Apr 28, 2017 Apr 28, 2017

Quit Adobe Creative Cloud app.

1) Right click on Finder icon and  select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library

It will open User Library folder.

3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.

Once you had trashed Opm.db file , try to Sign in and check.

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LEGEND ,
Apr 27, 2017 Apr 27, 2017

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Are you trying to logging  to Adobe website or  Adobe Creative Cloud app?

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Community Beginner ,
Apr 28, 2017 Apr 28, 2017

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Yeah I tried to logging to creative cloud app. But I can't. I changed my keyword three times and it's still not working... the point is I can login on the website. So I was really confused....

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Community Beginner ,
Apr 28, 2017 Apr 28, 2017

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Yeah I tried to logging to creative cloud app. But I can't. I changed my keyword three times and it's still not working... the point is I can login on the website. So I was really confused....

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LEGEND ,
Apr 28, 2017 Apr 28, 2017

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Windows or Mac?

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Community Beginner ,
Apr 28, 2017 Apr 28, 2017

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Mac

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LEGEND ,
Apr 28, 2017 Apr 28, 2017

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Quit Adobe Creative Cloud app.

1) Right click on Finder icon and  select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library

It will open User Library folder.

3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.

Once you had trashed Opm.db file , try to Sign in and check.

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New Here ,
Oct 22, 2018 Oct 22, 2018

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This shit doesn't work. please have chat support.

Completely worthless...I can't use the software I paid good money for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Adobe Employee ,
Oct 22, 2018 Oct 22, 2018

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Hi Mark,

We're sorry for the inconvenience!

Could you please let us know what issue are you facing? As you mentioned that you are not being able to use the product, what error do you get?

You may also Contact Customer Care for help and support.

Thanks

Kanika

KS

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New Here ,
Dec 14, 2022 Dec 14, 2022

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I mjust signed in and i can't use my account, please any help.

 

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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Adobe Employee ,
Dec 15, 2022 Dec 15, 2022

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Hi, 

 

In addition to what @kglad mentioned, would you please share more details on what happens when you sign in? 

Do you get an error? Sharing a screen-shot of the issue would also be helpful. 

 

Thanks 

Kanika 

KS

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New Here ,
Dec 14, 2022 Dec 14, 2022

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Brucgovn, thanks for the detailed answer. I had the same issue and was able to fix it)))

[Message from moderator: Do not add URLs/websites to your signature or your account will be banned]

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