I cant open AE free trial

[Dima17]

Hi, I have a problem, I can't open ae free trial, when I click, nothing happens, I tried to download adobe creative cloud, nothing happens, I tried to download it on my laptop and I have the same problem

[Peru Bob]

Does your computer meet the minimum requirements?

https://helpx.adobe.com/creative-cloud/system-requirements.html

[Dima17]

Hello, sorry for replying to the message so late, I just returned from a trip, that's why I wanted to use AE because I wanted to edit the video I recorded right away. My laptop is asus rog strix G16, I think it is more than enough

[Peru Bob]

Try a different browser.

[Dima17]

I've tried 3 different browsers, and it's still the same

[nishu_kush]

I'll move your post to the Download & Install forum.

Thanks,
Nishu

[kglad]

use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

then use the cc app to install your trials/subscriptions

[Dima17]

I tried it, it doesn't open, I will install the new windows 11. I guess it will work then, I hope

[Shivangi_Gupta]

Hi @dimitrije_5961,

In addition to the suggestions provided by the experts above, could you try launching the app after rebooting your system?
Please share a video recording of the problem. We're here to help.

^Shivangi

[kglad]

you need to clean your computer if you've been trying to use all those files shown in your video.

to do a clean cc install carefully following each applicable step:


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Jeffrey_A_Wright]

Dimitrijie, I am sorry, but you will need to update the payment method used for your After Effects subscription before you will be able to continue to use After Effects. Please see https://adobe.ly/3RkIiXW for more information. ^JW