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Qaftab
Participant
September 18, 2015
Answered

I Creative Cloud app download stuck

  • September 18, 2015
  • 2 replies
  • 363 views

I am trying to download after effects through my creative cloud. At first it did not even start. I tried cancelling it. Now it is stuck at cancelling. What I actually want is to download the After Effects app. Please help.

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Correct answer Bani Verma

Hi,

Please try closing the Creative Cloud app through Task manager or Activity monitor and then relaunch it and start the download:

see, Use Activity Monitor on your Mac - Apple Support , End a process - Windows Help

Also see, Download and install Adobe Creative Cloud apps

Regards,

Bani

2 replies

Sheena Kaul
Legend
September 19, 2015
Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
September 18, 2015

Hi,

Please try closing the Creative Cloud app through Task manager or Activity monitor and then relaunch it and start the download:

see, Use Activity Monitor on your Mac - Apple Support , End a process - Windows Help

Also see, Download and install Adobe Creative Cloud apps

Regards,

Bani