I'd like to cancel my payment

[yuttanak47429043]

Dear Service

I'd like to cancel my payment all of my plan, but I don't know how. Please you help me cancel them. Thank you for your help on this.

[thatsmauri · Accepted solution]

Hi yuttanak47429043,

please follow the steps that are listed on the following page below:
» How to cancel your Adobe Creative Cloud plan or membership

Kind Regards,
Maurice

[yuttanak47429043]

I try many time but i can't see cancel link, Please Adobe help me cancel. This is so complicated for cancel, Easy for pay but difficult for cancel, I think you exploit consumer

[yuttanak47429043]

hi mauricep27921461

Thank you so much for your help but i can't

[thatsmauri]

yuttanak47429043,

could you please check if your payment method is correct and not throwing an error?

That could be one reason why you can't cancel by yourself.

Kind Regards,
Maurice

[혜린274318002sf0]

l want to cancel the payment, but l can't cancel it because it keeps loading from my identification.

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.


p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...