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O
Oboy0
Participant
January 24, 2020
Question

I don't know how to cancel my free trial.

  • January 24, 2020
  • 2 replies
  • 278 views

I am in a free trial for Illustrator, and I believe to cancel it you go under "My Plans" and click cancel. The only plan I see is "Creative Cloud Free Membership" yet I don't believe that that this the Illustrator trial and there is no cancel trial button anyway. Do I just need to wait for it to appear?

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 24, 2020

After your trial converts to a paid plan, you have a 14 day grace period to cancel without penalty,

https://www.adobe.com/legal/subscription-terms.html

 

  1. Log-in below with your paid ID and password.
    https://account.adobe.com/plans
  2. Click Manage Plans.
  3. If you don't see a way to Cancel from your Paid Plan ID and Password, scroll down to Contact Adobe link on the same page.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 24, 2020

You need to cancel before 7 days or that converts to a paid account

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

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