I entered the wrong email and now I can't change it please help!!!

New Here ,
Aug 27, 2017 Aug 27, 2017

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I downloaded creative cloud a couple months ago and I made an id but i didn't complete the installation and verification and then I went away and when I opened creative cloud I'm stuck on this page. I realized I entered the wrong email and I can't figure out how to change it and I can't uninstall it. Please if someone can help me that'll be greatCapture.PNG

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correct answers 1 Correct answer

Community Expert , Aug 28, 2017 Aug 28, 2017

Quit Adobe Creative Cloud app.

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted Opm.db file , relaunch Adobe Creative Cloud app and Sign in with valid ID.

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Community Expert ,
Aug 28, 2017 Aug 28, 2017

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Aug 28, 2017 Aug 28, 2017

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Quit Adobe Creative Cloud app.

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted Opm.db file , relaunch Adobe Creative Cloud app and Sign in with valid ID.

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New Here ,
Sep 05, 2017 Sep 05, 2017

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Thank you this worked for me. Now I can finally use after effects and photoshop on my new pc

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New Here ,
Jan 30, 2021 Jan 30, 2021

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What if I wrote the wrong email for after effects and they ask me to verify my identity. But they send the code to the wrong email address. What should I do ?

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New Here ,
Aug 08, 2022 Aug 08, 2022

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i spelled my email worng when creating my account and it was too late before i relized now i am locked out of my account... what do i do ? 

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