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Participant
January 31, 2021
Question

I entered the Wrong Email ID into creative Cloud App

  • January 31, 2021
  • 2 replies
  • 384 views

Hi Adobe Support Teams,
Recently, I have download and Install Adobe Creative Cloud and Put a gmail account there, due to some reason I did not complete the verification process and when I open the app the Screen stuck that point where it want a verification code, but I realize that there are some mistake in Gmail ID, so tell me the procedure that how can I replace the gmail ID. 

<link removed_kglad>

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
Community Expert
February 1, 2021

>Hi Adobe Support Teams

 

This is a public forum hosted by Adobe, this is NOT Adobe support

Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Participant
February 11, 2021

Hi Support Member, how can I marked this conservation as locked because I have got my answer.

kglad
Community Expert
Community Expert
February 11, 2021

what solved the problem?

kglad
Community Expert
Community Expert
February 1, 2021

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if you need to change your adobe id start here, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html