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J
jhl955
Participant
November 25, 2013
Answered

I get "Download Error" Please Retry to Try Again or Contact Support in adobe application manager

  • November 25, 2013
  • 1 reply
  • 3140 views

I'm sure I can;t be the only person facing this problem, but recently (within the last 2 weeks) my creative cloud application manager has decided to stop working, doesn;t display any of my installed apps and says "Download Error Please Retry to Try Again or Contact Support" when ever I try to access it.

I have tried the following to solve this but none of the suggestions work.

- Reinstalling the application

- Uninstalling and Reinstalling it

- Deleting the update file which adobe advised and install again.

- Updating to the latest version.

Please help as nothing seems to work my computer runs everything else fine.

This topic has been closed for replies.
Correct answer Rave

On Mac it's  \User\<user name>\Library\Application Support\Adobe\

1 reply

A
Adobe Employee
Abhijit_Kr_
Adobe Employee
November 25, 2013

Hi jhl955,

I am sorry to hear about the issue. Could you please try this step and let us know if it helps.

Rename Adobe Folder to Adobe.old from this location and try launching CC Desktop apps.

C:\Users\(Your username)\AppData\Local

Regards,

Abhijit

J
jhl955Author
Participant
November 26, 2013

I searched my mac high and low and couldn't find an "AppData" folder in C:\Users\(Your username)\AppData\Local


T
touchRainbow
Participant
December 6, 2013

Can you please give me other ways to solve this as my creative cloud is now useless as I can't update or download any new applications, I prefer the days of the disc I think.


Same problem here... My 30 day trial is about to end any day now and I need CC to work as I'm going to be using the subscription service. But if CC doesn't even work, how will I even download any apps/ upgrade the trial ones?

Surely, somebody from Adobe must know a solution to this? It's a very common problem across the forums with no solution.

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