I had Photoshop Elements11 on different computer, but the hard drive malfunctioned and could not be used to transfer files. I tried using the original disc, buy the program won't let it load.

[ardineb68720348]

I cannot get Photoshop Elements11 to load on my new computer.  I get a message that the program was registered to another computer. This is technically correct, but the computer it was on lost the hard drive and I cannot retrieve any programs or files that were on it.  I want to install the program on the new computer, but the program won't let me and sent me to this site. 

[Bani Verma]

Hi,

Please refer to the instructions in the below link :

“Activation limit reached” or “Sign-in failed” error

Regards,

Bani

[ardineb68720348]

I didn't see any of these messages, but there is not an option for me to sign out on the other computer, the hard drive is totally fried and cannot be accessed/

[Bani Verma]

Hi Ardine,

Please provide your adobe id on which you have registered the purchase of Photoshop elements in a personal message to me, i will check and update you accordingly.

Or, Till then if you want try downloading and installing the product again from here, Photoshop Elements Help | Download Photoshop Elements | 13, 12, 11, 10

Regards,

Bani

[ardineb68720348]

Hello,

I think it's registered under ardineb68720348.  The redemption code was (REMOVED BY MODERATOR).  I had it installed at Staples on Euclid Ave, Bay City, MI. when I bought the machine (a Lenovo).  I have a basic Adobe Id of (REMOVED BY MODERATOR) pass word (REMOVED BY MODERATOR).

Thank you.

Ardine

[Bani Verma · Accepted solution]

Hi,

I have checked with the email but there is no product on it and the redemption code you've provided has not been redeemed on your email it has been redeemed on some one else's email address, please contact the seller regarding the same.

Regards,

Bani