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J
jchen8739
Participating Frequently
March 19, 2017
Question

I have a problem of installating adobe cc ，please help !

  • March 19, 2017
  • 1 reply
  • 1712 views

When i click setup in the file  " build "  in "Adobe_CC_Master"

it shows  "installation failed. please refer PDApp.log for more information.click here for help"

Please HELP, I am using Windows 7.

Regards,

Jackson

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 19, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

    J
    jchen8739Author
    Participating Frequently
    March 19, 2017

    i install it from my school website,

    i dont have the creative cloud desktop app

    and i check the pdapp.log it shows

    "The return code from the Adobe Installer Process is (34)."

    Ned Murphy
    Ned Murphy
    Legend
    March 19, 2017

    Install the desktop app

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