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J
jchen8739
Participating Frequently
March 19, 2017
Question

I have a problem of installating adobe cc ，please help !

  • March 19, 2017
  • 1 reply
  • 1709 views

When i click setup in the file  " build "  in "Adobe_CC_Master"

it shows  "installation failed. please refer PDApp.log for more information.click here for help"

Please HELP, I am using Windows 7.

Regards,

Jackson

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 19, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

    J
    jchen8739Author
    Participating Frequently
    March 19, 2017

    i install it from my school website,

    i dont have the creative cloud desktop app

    and i check the pdapp.log it shows

    "The return code from the Adobe Installer Process is (34)."

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 19, 2017

    by the way, i tried the following method Getting fatal Exit Code 34 when installing an app

    it almost work..  i saw some products on the desktop, but later a sudden they disappear and back to the same result


    then you're missing the 'apps' tab which is the one used to install cc programs and trials.

    Apps tab missing from Creative Cloud Desktop

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