I have a spinning wheel in the App tab

[ladysiberia]

Hi everyone! I had to re-download and install again CC desktop app because it was stuck loading and spinning. Despite cleaning all adobe applications, cleaning the library as suggested, restarting the Mac and re-installing CC, the app still spins around with no chance of upgrading or even closing it. What should I do? thanks in advance

[Atul_Saini · Accepted solution]

Kindly follow https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html and let us know if this helps.

[Bani Verma]

Hi,

If the link provided above doesn't help please try the following steps.

Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel

Creative Cloud Desktop App stuck on blue spinning wheel after update.

If the links above do not help please follow the below steps:

• Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc )
• Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support
• Disable Firewall of the Internet security program installed on computer.
• After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps
• Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)
• Launch Creative Cloud app and sign in

If the steps above do not help please so a clean removal of Creative Cloud app and check:

1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )

3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )

4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )

5- Right click on Finder icon and  select "Go-To" Folder option.

6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key.

   /library ( It will open System Library folder.)

9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager

10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Let us know if this helps.

Regards,

Bani

[Pattie-F]

moved from Adobe Creative Cloud to Creative Cloud Download & Install