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TCM03
TCM03
Participant
August 25, 2017
Answered

I have Adobe CS4 which I am trying to deactivate on my current macbook pro so I can reinstall on a new one. I get the message "Unable to Connect"

  • August 25, 2017
  • 2 replies
  • 274 views

[Moderator moved from The Lounge to Downloading, Installing, Setting Up  in Creative Suites.]

Please advise.

Regards

Tim

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Try contacting Adobe Support thru chat and ask them to reset your activations.  If you only ever had one installation activated, you still have one available before you need to contact them though.

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 25, 2017

    Tim it is not currently possible to deactivate Creative Suite 4.  Do you receive any activation error messages when you install Creative Suite 4 on the new MacBook Pro?

    H
    hlasda
    Participant
    November 6, 2019

    Why exactly is it not possible? I'm trying to deactive CS4 right now, and all I get is "Unable To Connect..."

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    August 25, 2017

    Try contacting Adobe Support thru chat and ask them to reset your activations.  If you only ever had one installation activated, you still have one available before you need to contact them though.

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

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