i have error code 1002 how do i fix this

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Participating Frequently

When exactly are you getting this error ? During installation or update or Adobe Creative Cloud app ?

Windows or Mac ?

If possible post a screenshot of error .

Participant

Im On Windows

Participating Frequently

Step 1)

Restart the computer once .

Step 2)

Disable Anti-Virus and Firewall temporarily.

Step 3)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

%temp%

It will open temp folder.

Delete all contents of Temp folder , you can skip those file which cannot be deleted.

Relaunch Adobe Creative Cloud app and try to update again.

Still same??

Try with steps mentioned in below link :

Let us know if you need further assistance

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