i have error code 1002 how do i fix this

[LiamAldous]

i have error code 1002 how do i fix this

[Govardhan.V]

When exactly are you getting this error ?  During installation or update or Adobe Creative Cloud app ?

Windows or Mac ?

If possible post a screenshot of error .

[LiamAldous]

Im On Windows

[Govardhan.V]

Step 1)

Restart the computer once .

Step 2)

Disable Anti-Virus and Firewall temporarily.

Step 3)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

%temp%

It will open temp folder.

Delete all contents of Temp folder , you can skip those file which cannot be deleted.

Relaunch Adobe Creative Cloud app and try to update again.

Still same??

Try with steps mentioned in below link :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Let us know if you need further assistance

[LiamAldous]

Thankyou ill try that

[alexs55248049]

‌ddid this work?

[Govardhan.V]

You can go ahead and try , let me know if you same issue , we can try with further steps.

Steps mentioned in the link is just normal un-installation and re-installation process. Only difference here is using CC Uninstaller tool to uninstall the app , That's it.

[alexs55248049]

Unfortunately I run on a secure network, with remote admin so anything like this is a no go for me. Thanks anyway. Even though the proxy server box pops up I can still run PS from my startup menu, so for now I will let IT deal with it. It's disgusting from Adobe that there is not more help especially when businesses (like ours) spend thousands on subscription.