I have full Creative Cloud but when I try and download Photoshop Express or XD, I get Error 101 ?

New Here ,
Dec 16, 2021 Dec 16, 2021

Copy link to clipboard

Copied

I have had full subscription to Creative Cloud for years but are having issues now trying downloading Photoshop Express and XD, I get Failed Error code 101. See below:

Exit Code: 101
-------------------------------------- Summary --------------------------------------
 - 1 fatal error(s), 1 error(s), 0 warnings(s) 

FATAL: Unhandled fatal error 'Unknown exception' occurred.
ERROR: Failed to find hdhelper.exe from path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe
-------------------------------------------------------------------------------------

 

TOPICS
Creative Cloud

Views

48

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 16, 2021 Dec 16, 2021

Copy link to clipboard

Copied

LATEST

Photoshop Express is a mobile app

https://www.adobe.com/products/photoshop-express.html

 

XD for mobile devices works on modern iOS and Android devices

https://helpx.adobe.com/xd/system-requirements.html

 

For desktop apps, make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:
Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported)
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines