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I have full Creative Cloud but when I try and download Photoshop Express or XD, I get Error 101 ?

New Here ,
Dec 16, 2021 Dec 16, 2021

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I have had full subscription to Creative Cloud for years but are having issues now trying downloading Photoshop Express and XD, I get Failed Error code 101. See below:

Exit Code: 101
-------------------------------------- Summary --------------------------------------
 - 1 fatal error(s), 1 error(s), 0 warnings(s) 

FATAL: Unhandled fatal error 'Unknown exception' occurred.
ERROR: Failed to find hdhelper.exe from path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe
-------------------------------------------------------------------------------------

 

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Community Expert ,
Dec 16, 2021 Dec 16, 2021

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Photoshop Express is a mobile app

https://www.adobe.com/products/photoshop-express.html

 

XD for mobile devices works on modern iOS and Android devices

https://helpx.adobe.com/xd/system-requirements.html

 

For desktop apps, make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:
Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported)
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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