Copy link to clipboard
Copied
I have had full subscription to Creative Cloud for years but are having issues now trying downloading Photoshop Express and XD, I get Failed Error code 101. See below:
Exit Code: 101 -------------------------------------- Summary -------------------------------------- - 1 fatal error(s), 1 error(s), 0 warnings(s) FATAL: Unhandled fatal error 'Unknown exception' occurred. ERROR: Failed to find hdhelper.exe from path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe -------------------------------------------------------------------------------------
Copy link to clipboard
Copied
Photoshop Express is a mobile app
https://www.adobe.com/products/photoshop-express.html
XD for mobile devices works on modern iOS and Android devices
https://helpx.adobe.com/xd/system-requirements.html
For desktop apps, make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:
Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported)
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)
- https://helpx.adobe.com/creative-cloud/system-requirements.html
Hope that helps.