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I have moved most of the CC apps to the trash and now cannot uninstall CC from my MacBook Air

Community Beginner ,
Aug 01, 2015 Aug 01, 2015

I have done it! I have done the very think I was not meant to do: I tried to uninstall CC by putting the apps in the trash. I have permanently deleted them, and now I cannot uninstall what's left, nor can I re-install CC cloud to start the uninstaller properly.

Please help!

I am running a Mac Os 10.10.4 (latest Yosemite) on a  MacBook Air.

Thanks,

Lou

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Creative Cloud
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correct answers 1 Correct answer

LEGEND , Aug 01, 2015 Aug 01, 2015

If you are trying to remove all Adobe apps. you may perform complete removal of Adobe folders and files.

Note:

1) If you had installed any Adobe apps , make sure you have serial number with you , before following below mentioned procedure .

2) Take Backup of files which is necessary .

3) Run Adobe Cleaner tool again and select Clean all Option .

Follow below steps.


Step1)

Open Applications folder and trash all Adobe apps , you may exclude Flash Player.

Step 2)


Navigate to Applications > Utilities .

Open

...
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LEGEND ,
Aug 01, 2015 Aug 01, 2015

Run Adobe Cleaner tool once and check .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Still same??

We need to perform clean removal.

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Community Beginner ,
Aug 01, 2015 Aug 01, 2015

Thank you for that! I have run the cleaner tool, but there are still files and apps from CC

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LEGEND ,
Aug 01, 2015 Aug 01, 2015

If you are trying to remove all Adobe apps. you may perform complete removal of Adobe folders and files.

Note:

1) If you had installed any Adobe apps , make sure you have serial number with you , before following below mentioned procedure .

2) Take Backup of files which is necessary .

3) Run Adobe Cleaner tool again and select Clean all Option .

Follow below steps.


Step1)

Open Applications folder and trash all Adobe apps , you may exclude Flash Player.

Step 2)


Navigate to Applications > Utilities .

Open Utilities folder and trash below mentioned folders.

  • Adobe Utilities.
  • Adobe Installers
  • Adobe Application Manager .
  • Adobe Creative Cloud .

Step 3)

1) Right click on Finder icon and  select "Go-To Folder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library

It will open User Library folder.

3)Then open Application Support folder and trash Adobe folder.

Step 4)

1) Right click on Finder icon and  select "Go-To Folder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library

It will open System Library folder.

3)Then open Application Support folder and trash Adobe folder.

Then reinstall Adobe app as per your requirement.

Let me know if you face any issue,

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Community Beginner ,
Aug 01, 2015 Aug 01, 2015

Thank you so much! I have uninstalled and cleaned up everything and reinstalled Adobe reader and Flash.

Brilliant!

Lou

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LEGEND ,
Aug 01, 2015 Aug 01, 2015
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Glad to hear that .

You are most welcome.

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