I have problem with my PS account. It's payed but it doesn't work. It's written that my trial time is over. What should I do ? I bought my license at June and my account worked maybe 3 days. HELP

[annaka1994]

I can't open my Photoshop. It doesn't working

[John T Smith · Accepted solution]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

or

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[Jeffrey_A_Wright]

Annaka, sorry you are unable to access your paid Photography plan. Please see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for several solutions to allow you to use the membership. You can skip the first step, as I confirmed you have an active membership under the account you used to post to this public discussion forum.

Please update this message thread if you have any questions.

[kglad]

use the above revert-to-trial links.  only if that fails should you proceed:

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[Geertje328526322pqi]

I can't open Photoshop . 

[John T Smith]

>I can't open Photoshop

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

[Geertje328526322pqi]

What can i do 

It doesnt work, the Photoshop 

[kglad]

@Geertje328526322pqi 

what do you see when you open photoshop (ps)?

what os/version do you have?

what ps version do you have?

did you install ps using the cc desktop app?

[הרב מאיר33643205ga5i]

איך פותחים את פוטושופ אחרי שהורדתי אני לא מצליח לפתוח אני לוחץ על הפוטושופ המורד וזה פותח לי איזה חלון של פוטושופ ואז הוא אוצר לי ללחוץ להמשיך אני לוחץ וזה לא מעביר אותי לתוכנה מה עושים???

זה פותח לי מלא חלונות בגוגל שכותב שם  אתה מחובר  

וזהו מה עושים????????

[kglad]

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[Nancy OShea]

Did you install Photoshop from the link below?

https://www.adobe.com/products/photoshop/free-trial-download.html

Did you launch the Creative Cloud Desktop app from your computer's Start Menu?

Click on Apps > Photo and scroll down to Photoshop for more options. 

See screenshot.